1) The following unified general transport conditions are valid for all the bus-line services supplied by the carriers belonging to IBUS net: Baltour srl – Teramo, Intersaj srl – Trebisacce, Marino srl – Altamura, SENA srl – Firenze.
Better travel conditions for the passengers, particular terms for individuals and specified journey that each carrier will assume will be notified to the users during the normal journeys of that carrier and/or on its own website or on the timetable/pricelist of the journey, and that conditions will prevail for the same journey on the general conditions.
2) Normally on the ticket is indicated the carrier company name, price, tariff typology, departure and arrival place, journey date and user.
The ticket must be showed to the staff for the checking and obliteration whenever required. The ticket is valid only for the route, day and trip it was released for.
On departure, the ticket must be showed intact, not damaged and including all vouchers and covers. Tickets with manual drawing up must show the stamp of the issuing agency. People or not authorized shops by Ibus srl or by carrier partners indicated above ( point 1 of the general transport conditions ) are not allowed to assign or sale tickets. With regards the journeys that need the emission of return tickets, the first way must be booked at moment of the ticket releasing, the ticket validity is 60 days from the outward journey, it being understood the obligations for the booking of back journey, if the booking hasn’t been made at moment of releasing ticket, the booking will be accepted within bounds of available seats. In case of theft or lost of the bought ticket, the user is allowed to travel on the booked journey with a previous delivery to any ticket office of the denounce, it being understood the purchase of a new ticket.
3) The applied tariff is the one in force during the ticket purchase referring to the departure date. Promotional tariffs are valid only if the outward journey and return happen during the period from the indicated promotion.
With promotional tickets the user doesn’t have the right to change the date, to cancel and to be refunded.
4) All the journeys have an obligatory and personal booking; for possible refunds or responsibility, it is also interest of the passenger to give the complete own name at the ticket booking. The passengers must buy the tickets form the ticket office before taking the transport, previous seat booking. It is possible to buy the ticket on-line with credit card and to book through internet or through call centre, the payment can be made to the offices which have a national net which are knew from the users. If there are seats available not booked it is possible to buy the ticket from the boarding staff, in this case the passenger will pay a surcharge.
The surcharge won’t be paid if any ticket office won’t be available in that area.
5) People under 14 won’t take transport if not accompanied by adults; people with age between 14 and 18 must have a written authorization from the parents or guardians ( as explained on paragraph “ passengers information” ).
6) Are possible only the tariff reductions indicated on the general timetable, on the website, on the timetable leaflet for each singular journey.
7) Transportation of any kind of animal is not allowed. During the daytime services, the transport companies can authorise for singular and specified journey the transportation of company animals of small size ( cats or dogs ) on condition that they are kept during all the trip into a cage to be put at the feet of the seat next to the one held form the owner window side and payment of the ticket as per journey tariff.
8) Every paying traveller has the transportation right, at his own risk and peril, of No 1 luggage with dimension not bigger than of 160 cm ( length+width +height ) to be put into the bus luggage van and a small hand luggage to be put into the hat-box. Bags that contain liquid are not allowed. If there is available space it is possible to bring additional luggage, in this case must be paid a surcharge to the boarding staff that will release a formal ticket-receipt.
The luggage are not insured, the users are kindly requested to avoid to bring valuables or to insure them. In case of lost, theft or damage, the carrier whose can be assured the responsibility will be liable only within bounds of the Italyn law No 450/1985 and successive modifications specifically within the bounds of Euros 103,3 for each luggage and of Euros 206,6 for each passenger. The carrier won’t be responsible for hand bags or things not put down into the bus luggage van. Any kind of problem relating to the luggage must be shortly and formally reported to the carrier headquarter;
in case of the luggage finding, will be care of the passenger the collection of the luggage from the communicate office. The customer must indicate in a clear and visible part of the luggage his name, address, telephone number, departure and arrival place.
9) The company offers also services of fast delivery for package and luggage from and to place that the carrier reaches. On all the package despatched must be clear the name, the address and telephone number of the sender and addressee. After 10 days from the sending date, the company disclaim all responsibility on the packages not collected. The company won’t accept any claim for the transport inefficiency if the claim won’t be joined to the ticket or cash voucher proving the made payment. The company disclaim all responsibility for robbery, damage and lost of luggage or package not near or included.
10) Lost things found on the company means, will be kept, as per the articles 99 and following of Civil Code ( Italyn Law ), at the headquarter of the carrier.
11) It is strictly forbidden smoking on the bus, in the passenger compartment and in any closed space ( Toilette ). The buses have toilette on board constantly available to the passengers. During the night travel is scheduled one stop in a service area where the passengers can have the use of the services. The travellers are kindly requested to respect the stop duration. Where not differently indicated from the board staff the duration stop is maximum 15 minutes.
12) Any damage caused from the travellers to the buses, things and to any place used for the service, has to be refunded from this. The Company if believe it’s suitable, in case of intentional damage, will go ahead with the denounce or legal action.
13) The carrier through its Company Insurance and anyhow within the bounds of the law, will provide the refund for damage to people or things only when has been confirmed its Civil liability. Hand-bags and all the things not gave to staff board are under the owner liability.
To be refunded it is necessary that:
- after the damage, as soon as possible, the driver that is driving the mean of the company involved, is contacted and informed giving to the driver personal details and accurate description of the damage;
- within the first working day after the event has to be contacted the Company Head Office dealing the service, informed of the damage suffered, the date, hour, exact place of the incident, the journey and the bus involved, in order to allow the Company to ask the insurance refund and in order to start the liability proceeding.
14) All the information on the timetables and on the advertising depliants can be changed: because of this the passenger is kindly requested to ask confirmation during the booking. The Company disclaim all the responsibility for delays or service interruptions or missed connections if due to causes not of the Company like strikes, bad weather, mechanical failures, traffic, police check etc.
The Company disclaim all the responsibility for missing connections due to delays or different causes and possible mistakes on the editing of the any timetables.
The journeys schedule can be changed during the following dates: New Year’s Date, Easter, May the first, and Christmas day: all the users are kindly requested to double check during the booking the schedule for the periods above.
15) The passengers are kindly requested to be at bus stop 10 minutes before the time except when is indicated to be at bus stop with a long advance because of a busy period.
16) On the general timetable and on the tickets is indicated the name of the carriers dealing the journey, therefore the passenger has to notice in order to recognise the right vehicle where he has to take a seat for the travel. The company selling the ticket for a journey made by another carrier is in that case only a dealer, therefore is not responsible for any damage made by the carrier.
Only when is clearly demonstrated the carrier responsibility, the passenger has the right to be brought to the final destination whit the same vehicle or with the first journey available and the refund of 50% of the ticket price paid for that journey if the delay has been long ( more than 2 hours for the daytime journey and more than 3 hours for night-time journey ).
For any claim the customer needs to keep the ticket and call the following number:
( Ibus secretary: Tel No +39 051.4210530 ), the offices will give the numbers of the appropriate carrier.
17) Every passenger has the right to take up only one seat and has to respect the booked seats disposals, he doesn’t have to bother the other travellers; it is allowed the use of mobile-phones on condition that it won’t disturb the other travellers.
During the booking every passenger receive the number of the seat on the bus. That assignment, in order to improve the organization and logistic, for example: multiple journeys, for connections, bus replacement etc., can be changed for carrier company decision. The users have the possibility to take up the available seats different from the assigned ones only after that the bus has passed all the bus-stops to pick up passengers.
18) On the basis of the instruction in force, in case of transport strike the journeys made will be the “ minimum guarantied service “, that will be quickly communicated to the users trough ticket offices, Company info points, and news papers.
19) It is allowed to cancel the journey as per following instructions:
the cancellation must be done before the departure at any ticket office qualified to cancel that travel, the ticket office must certify the cancellation date and hour on the ticket with its own stamp and trade mark name;
or sending the ticket copy with the inscription “annulment confirmation” by fax to the “booking centre” of the carrier company
Within ten days from the cancellation at the ticket office or from the fax sending the passenger has to require in writing the refund to the carrier head office that is dealing the journey including the original ticket and writing his own name, address and, if it is possible, bank account number where the refund has to be send. In that case the user will receive a partial refund or the ticket changing with a different date or hour (with the same passenger name, bus route and stretch), as per method, time and percentage that changes for each bus route. When is required the refund of a stretch of a ticket A.R. will be considered the difference between the ticket price AR of a normal run and this will be applied the reduction.
The ticket won’t be refunded in case of lost, theft or damage.
Tickets with special tariff cannot be changed or refunded.
In order to know details and time of the repayment please check the web site of the company appearing on the ticket.
In order to know details and time of the repayment please check the web site of the company appearing on the ticket.
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